preguntas frecuentes

Estamos encantados de responder cualquier pregunta que pueda tener sobre nuestros productos, servicios y compañía. Incluso los personales. Así que no dude en enviarnos un correo electrónico cuando lo desee. Sin embargo, primero revise nuestras preguntas frecuentes, es posible que su respuesta ya esté aquí.

General Questions

How do I place an order?

Simply browse through our selection of teas, select the product and quantity you want, and add it to your cart. Once you're ready, proceed to checkout, provide your shipping information, and make your payment. You will receive a confirmation email once your order is placed successfully.

What payment methods do you accept?

We accept all major credit cards, as well as PayPal. Your information is secured and encrypted during transmission.

How long does it take for my order to be shipped?

We typically dispatch orders within 1 working day. Most of our orders are shipped the same day.

Do you ship internationally?

Yes, we ship to a variety of European countries. Please check our Shipping Policy for more details.

What is your return policy?

We strive to ensure the quality of all our products. However, if you're not satisfied with your purchase, please contact our customer service for further assistance. Please note that we can only accept returns for unopened products.

How does the monthly subscription work?

Our monthly subscription is the most convenient way to enjoy our premium loose-leaf tea blends. Each month, we deliver a different blend right to your door. You'll also receive detailed information about each tea, brewing instructions, exclusive access to limited-edition blends, and a 10% discount on all additional tea purchases.

How do I modify or cancel my subscription?

You can modify or cancel your subscription at any time through your account on our website. If you need assistance, please contact our customer service.

Can I gift a subscription or a tea box?

Yes, our subscriptions and tea boxes make wonderful gifts! During checkout, simply enter the recipient's shipping information and we'll take care of the rest.

What if my order arrives damaged?

In the unlikely event that your package arrives damaged, please refuse the delivery if possible and contact us immediately. We will make every attempt to ensure you receive your order in the condition it left our shop.

How can I contact you?

You can reach out to us via email or Facebook message. We're here to help!