Cancellation policy

Office Tea cancellation policy

Office Tea is our tea subscription for companies (Starter, Team and Office plans). We keep it simple and fair for both sides. Questions? Email us at master@holytea.nl.

Monthly plans (Starter, Team, Office)

• No minimum term. You can cancel anytime from your account or by emailing master@holytea.nl.
• Timing. If you cancel at least 7 days before your next billing date, that billing and delivery won't happen. If you cancel later, the current month still ships and is charged, and then your plan stops. This gives us time to blend and pack your tea.
• Pause instead. Quiet months or summer holidays? Instead of cancelling, you can pause anytime and choose when to restart, or skip a delivery.
• No refunds for delivered months. Tea is a food product, so months that have already been delivered can't be refunded.

Prepaid plans (3, 6 or 12 months)

• If you cancel, your plan will not renew automatically at the end of the paid period.
• Months that are already paid for are not refunded, unless the problem is our fault.

Office Tea Trial Box

• If your company is not approved for Office Tea, we refund the full amount.
• Once the Trial Box has shipped, it can't be refunded, as it is a food product.
• The €21.99 Trial Box credit can be used on your first plan within 30 days. After that it expires.

Add-ons (mugs, filter, tins)

• Unused add-ons can be returned within 14 days of delivery. Return shipping is paid by the customer.
• To start a return, email master@holytea.nl.

When it's our fault

• If something arrives damaged or wrong, send us a photo within 7 days of delivery and we'll replace it or refund it.

Other subscriptions and pre-orders

For our other subscriptions you can cancel or change your subscription at any time from your account or the links in your order confirmation emails. For pre-orders, you can cancel a partially paid pre-order that has not yet been fulfilled. See our refund policy for returns and refunds.